Clicks: Learnerships Programme2021

Company: Click Group
Job Title: Contact Centre Learnership
Location: Western Cape, South Africa

Job Description

This is a 12-month Learnership contract and the successful candidate will be enrolled in an NQF2 Contact Centre Learnership Program

 

Job Objective

  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
  • Assist customers with Clicks online and Clicks App related queries
  • Assist customers’ with Clinic Bookings
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
  • To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns
  • Completing daily productivity reports in excel for any outbound work done.

 

Requirements

  • Grade 12 / Matric or equivalent
  • Typing speed of 20 wpm
  • Computer literate (Proficient in MS Outlook, Word, and Excel at beginner level)
  • Mathematical literacy (Required for ClubCard points calculations)
  • Must be able to speak clearly and communicate in English

 

Competencies

  • Relating and Networking
  • Following instructions and procedures
  • Working with people
  • Learning and researching
  • Delivering results and meeting customer expectations
  • Adhering to principles and values

 

How to Apply

Click Here for the Clicks Contact Centre Learnership Programme 2021

Author: Admin

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