SASSA: Learnership 2020/2021

Company: SASSA
Job Title: Call Centre Complaints
Location: Pretoria
Closing Date: 07 September 2020

Job Description

Salary: R 316 791 – R 373 167 p.a. excluding benefits
Location: Head Office – Pretoria
Ref No: SAS H/O 25/08/20-41

Responsibilities

  • Provide strategic guidance and coordinate contact, complaints and call centre management;
  • Assist with the development and coordination of strategies for call centre management;
  • Assist with the coordination of complaint management strategies;
  • Assist with the development of operating procedures for call centre management;
  • Supervise, plan, and manage functions in the contact centre;
  • Attend to and follow up customer complaints and questions;
  • Manage the implementation and maintenance of a database;
  • Manage the maintenance and repairing of equipment

Requirements

  • B degree or 3 years’ tertiary qualification coupled with
  • 2-3 years’ supervisory experience in the relevant field;
  • Computer literacy – essential
  • Valid driver’s license – essential.

How to Apply

Download Application Form 

The application for the above position must be sent to; pamapplications@sassa.gov.za

Please Note: Applicants interested in applying for these posts should send their applications (CV and covering letter only, quoting the relevant reference number and position name as per the advert) to emails indicated on each position. Kindly note that copies of qualification, certificate, ID and driver’s license etc, should be submitted upon request.

Enquiries:
Mr Tlou Moloto – Tel No: (012) 400 2326
Ms Pamela Tshefu – Tel No: (012) 400 2264
Ms Salome Maluleke – Tel No: (012) 400 2057

If you have not been contacted within 3 months after the closing date of the
advertisement, please accept that your application has been unsuccessful.

 

Apply Online for SASSA Careers 

Author: Admin

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